Cancellation & Refund Policy

Cancellation & Refund Policy

At Jetravox.com, we strive to provide travelers with a clear and transparent booking experience. This Cancellation & Refund Policy explains how cancellations, changes, and refunds are handled for flight bookings promoted through our platform.
Please review this policy carefully before making any booking.

1. Platform Role

Jetravox.com operates as a flight search and travel promotion platform. We showcase airline deals, flight options, and travel offers through our partners and authorized suppliers.
All bookings, cancellations, or refund requests are handled directly by the airline or the travel supplier managing the ticket.
Therefore:

  • Jetravox.com does not issue flight tickets directly
  • We do not process refund payments
  • We do not apply cancellation fees
  • We do not determine refund eligibility

Our role is to help users discover and access flight deals through authorized booking partners.

2. Airline & Travel Supplier Policies

Each airline and travel provider has its own policies regarding:

  • Cancellation timelines
  • Refund eligibility
  • No-show penalties
  • Partially used tickets
  • Fare differences
  • Non-refundable fares
  • Promotional ticket restrictions

These policies vary between airlines and are binding for all travelers.

3. Types of Fares & Refund Eligibility

Refundable Fares

Some fares allow refunds based on the airline’s terms and conditions. Refund amounts may be processed after deducting:

  • Airline cancellation fees
  • Service charges applied by the booking partner
  • Any applicable fare differences

Non-Refundable Fares

Many promotional or discounted fares are non-refundable. In such cases:

  • No refund may be provided for the base fare
  • Certain taxes may be partially refundable depending on airline policies

Partially Used Tickets

Refunds for tickets that have been partially used depend on the airline’s specific rules. Some airlines do not allow refunds once part of the itinerary has been flown.

4. Cancellation Process

To cancel a booking, travelers must contact the airline or booking provider from whom the ticket was purchased. This can usually be done through:

  • The provider’s official website
  • Customer service support
  • Airline ticket counters at the airport
  • Mobile applications

Cancellations cannot be processed directly through Jetravox.com.

5. Refund Process & Timeline

Refunds are processed solely by the airline or travel supplier. Typical processing guidelines include:

  • Airlines may take 7–30 business days to process refunds
  • Banks or payment providers may require additional time to credit the funds
  • Refunds are returned to the original method of payment

Jetravox.com is not responsible for:

  • Refund delays
  • Refund rejections
  • Partial refunds
  • Bank processing delays

The refunded amount may be lower than the original payment due to applicable airline charges.

6. No-Show Policy

If a traveler fails to board the flight without canceling the ticket beforehand, the booking may be marked as a no-show.
Depending on the airline’s policy, this may result in:

  • No refund eligibility
  • Loss of the entire ticket value
  • Additional penalties for future changes

Travelers are encouraged to cancel their booking in advance if they are unable to travel.

7. Changes, Rescheduling & Rebooking

Changes to travel dates, passenger details, or routes depend on:

  • Airline rules
  • Fare type purchased
  • Seat availability

Airlines may charge date change fees, fare differences, or service charges for modifications. All change requests must be made directly with the booking provider.

8. Special Situations & Airline Waivers

Airlines may occasionally issue special waivers or policy adjustments for situations such as:

  • Severe weather disruptions
  • Natural disasters
  • Medical emergencies (with documentation)
  • Operational issues
  • Government travel restrictions

Approval of refunds or changes in these cases is determined solely by the airline.

9. Limitation of Liability

To the fullest extent permitted by law, Jetravox.com is not responsible for:

  • Airline cancellations or delays
  • Changes in flight schedules
  • Denied boarding by airlines
  • Visa or immigration issues
  • Financial losses related to refund delays
  • Penalties imposed by airlines or travel providers